Minister of Information and Communications Technology, Dr. Shadric Namalomba, has urged Airtel Malawi to provide services that meet the expectations of its customers.
He made the call during a surprise visit to Airtel Malawi’s head office in Lilongwe, where he engaged management on service quality issues.
Dr. Namalomba stressed that mobile network operators have a responsibility to ensure reliable and efficient services for subscribers.
He said Airtel Malawi must urgently address the numerous complaints being raised by customers across the country.
The minister noted that improved service delivery is critical to supporting communication, business operations and digital transformation efforts.
In response, Airtel Malawi’s Acting Managing Director, Abdul Shaik, assured the minister that the company is actively working to resolve network challenges.
Shaik explained that progress has been slower than expected due to foreign exchange constraints affecting the importation of essential network equipment.
He added that Airtel has been installing new sites and increasing network capacity in recent months, and appealed to the government for support in securing additional foreign exchange to accelerate infrastructure expansion.
