TNM RESPONDS TO COMPLAINTS OVER RAPID DEPLETION OF MOBILE DATA BUNDLES
By Martha Chikoti
Barely hours after the Malawi Communications Regulatory Authority (MACRA) announced an investigation into public complaints over the rapid depletion of mobile data bundles, Telekom Networks Malawi Plc (TNM) has responded, saying it takes the concerns seriously.
In a statement dated 1st October, 2026, TNM said it is aware of the complaints and is committed to transparency and ensuring that customers receive the full value of the bundles they purchase.
The mobile operator said its data usage and billing systems are continuously monitored and regularly audited to ensure that data usage and bundle consumption are accurately recorded.
TNM has advised customers with concerns about their data consumption to contact Customer Care on 105, visit any TNM shop, or reach the company through its official social media platforms for a detailed breakdown of their usage.
The company has also highlighted some common factors that can increase data usage, including high-quality video streaming on 4G and 5G networks, noting that lowering video quality can help reduce consumption.
Other factors include automatic app updates and background activity, as well as hotspot sharing where connected devices also consume data even in the background. TNM has advised customers to restrict updates to Wi-Fi where possible.
The operator further cited video auto-play on social media platforms as another factor that quickly depletes bundles, saying that turning off auto-play or using data-saver mode can help manage usage.
TNM emphasized that the tips provided are intended to help customers better manage their data and do not dismiss the concerns raised, adding that it will provide further updates as appropriate.
Meanwhile, MACRA says it is now assessing the operator’s data charging and billing systems, usage records and the accuracy of deductions to establish what is causing the problem and determine whether regulatory intervention is needed.
